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Acceptable Use Policy (AUP)

Effective Date: 01 Jan 2026

This Acceptable Use Policy ("AUP") governs the use of SendierHQ, operated by S J Digital Business Solutions Private Limited. By using our platform, you agree to comply with this policy.

1. Purpose

SendierHQ is a global messaging platform that enables businesses to send WhatsApp, SMS, and Email communications. This policy ensures that our services are used legally, ethically, and responsibly.

2. Prohibited Activities

You may NOT use SendierHQ for:

  • Sending unsolicited spam messages
  • Purchasing or using unauthorized contact lists
  • Phishing, scams, or fraudulent schemes
  • Misleading or deceptive marketing
  • Harassment, threats, or abusive messaging
  • Malware, viruses, or harmful code distribution
  • Illegal gambling or unauthorized financial schemes
  • Adult content or explicit material
  • Hate speech or discriminatory content
  • Promotion of illegal products or services

3. Consent & Opt-In Requirements

You must obtain clear and verifiable consent (opt-in) from recipients before sending:

  • WhatsApp messages
  • SMS messages
  • Email marketing campaigns

All marketing communications must include an opt-out or unsubscribe mechanism.

4. WhatsApp & Meta Compliance

Users must strictly follow:

  • WhatsApp Business Policy
  • WhatsApp Commerce Policy
  • Meta Platform Terms

Violations of WhatsApp or Meta policies may result in:

  • Immediate account suspension
  • Permanent termination
  • Reporting to Meta authorities

5. Email & SMS Compliance

Users must comply with applicable regulations including but not limited to:

  • CAN-SPAM Act (USA)
  • GDPR (European Union)
  • CCPA (California)
  • Local telecommunications laws

6. Monitoring & Enforcement

SendierHQ reserves the right to:

  • Monitor usage patterns
  • Investigate suspicious activities
  • Suspend or terminate violating accounts
  • Report illegal activities to authorities

We may remove content that violates this policy without prior notice.

7. Responsibility for Content

Users are solely responsible for the content they send through SendierHQ. We do not review or approve messages before they are sent.

8. Consequences of Violation

Violation of this Acceptable Use Policy may result in:

  • Temporary suspension
  • Permanent account termination
  • Loss of access without refund
  • Legal action if required

9. Contact Information

If you have questions regarding this policy, please contact:

Company: S J Digital Business Solutions Private Limited
Website: https://sendierhq.com
Email: info@sendierhq.com
Phone: +94 72 118 0726

10. Policy Updates

We may update this Acceptable Use Policy from time to time. Changes will be posted with a revised effective date.