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Privacy Policy

Effective Date: 01 Jan 2026

This Privacy Policy explains how SendierHQ, operated by S J Digital Business Solutions Private Limited, collects, uses, stores, and protects information when you use our website and communication platform.

1. About SendierHQ

SendierHQ is a global messaging platform that enables businesses to send and manage WhatsApp, SMS, and Email communications through a unified dashboard.

2. Information We Collect

2.1 Information You Provide

  • Full name
  • Email address
  • Phone number
  • Company name
  • Billing details
  • Account credentials

2.2 Usage & Technical Data

  • IP address
  • Browser and device information
  • Login activity
  • Message logs and campaign performance data
  • Platform interaction data

2.3 Customer Data Uploaded by Users

  • Contact lists
  • Phone numbers
  • Email addresses
  • Message content

Users are solely responsible for ensuring that they have obtained lawful consent from recipients before sending messages using SendierHQ.

3. How We Use Information

  • To provide messaging services (WhatsApp, SMS, Email)
  • To process payments and subscriptions
  • To improve platform performance and security
  • To communicate service updates
  • To prevent fraud, abuse, or unlawful activity

We do not sell, trade, or rent personal information to third parties.

4. WhatsApp & Meta Platform Compliance

SendierHQ integrates with official WhatsApp Business APIs and related Meta platforms. Users must comply with:

  • WhatsApp Business Policy
  • WhatsApp Commerce Policy
  • Meta Platform Terms
  • Applicable anti-spam and data protection laws

Users must obtain explicit opt-in consent from recipients before sending WhatsApp messages. SendierHQ does not permit spam, phishing, fraudulent, misleading, or illegal messaging activities.

SendierHQ is not responsible for user violations of WhatsApp or Meta policies. Accounts found violating policies may be suspended.

5. Email & SMS Compliance

Users must comply with applicable regulations including but not limited to:

  • CAN-SPAM Act (USA)
  • GDPR (European Union)
  • CCPA (California)
  • Local telecommunications laws

All marketing communications must include proper identification and opt-out mechanisms.

6. Data Security

We implement technical and organizational security measures designed to protect data from unauthorized access, disclosure, alteration, or destruction.

Security measures include secure hosting environments, encryption where applicable, access controls, and routine monitoring.

7. Third-Party Service Providers

To operate our platform, we may use trusted third-party providers including:

  • Cloud hosting providers
  • Payment processors
  • SMS gateway providers
  • Email delivery services
  • WhatsApp Business API providers

These providers process data only as necessary to deliver services on our behalf and are bound by confidentiality obligations.

8. International Data Transfers

As a global service provider, data may be processed or stored in different countries. We ensure appropriate safeguards are in place to protect personal data in accordance with applicable laws.

9. Data Retention

We retain personal data only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

Users may request deletion of their account by contacting us.

10. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Object to certain data processing activities

To exercise these rights, contact us using the details below.

11. Contact Information

Company: S J Digital Business Solutions Private Limited 
Website: https://sendierhq.com 
Email: info@sendierhq.com 
Phone: +94 72 118 0726

12. Policy Updates

We may update this Privacy Policy from time to time. Updates will be published on this page with a revised effective date.